Refund Policy

At Slice - The Family Restaurant we want you to enjoy every meal. This policy explains when a refund applies.

1. When You Are Eligible for a Refund
- You received the wrong item.
- Your order arrived damaged, spilled or in unacceptable condition.
- Your paid order was not delivered.

2. How to Request a Refund
Contact us within 2 hours of delivery at +91 70953 85008 or sudheer0381023@gmail.com with your order number and, where possible, a photo of the issue.

3. Refund Method and Timeline
Approved refunds are issued to your original payment method. Online payments are typically refunded within 5 to 7 business days, depending on your bank. Cash-on-delivery orders may be refunded as store credit or by another agreed method.

4. Non-Refundable Situations
- Change of mind after the food has been prepared.
- Incorrect delivery address or an unreachable phone number provided by the customer.
- Taste preferences, where the item was prepared correctly.

5. Contact
Slice - The Family Restaurant
Phone: +91 70953 85008
Email: sudheer0381023@gmail.com

Last updated: 3 August 2026